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Reservations

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WHAT IS THE ADDRESS OF HOTEL METROPOLE?

Our address is 31 Place de Brouckère, 1000 Brussels, Belgium – Google Map

WHAT IS THE ADDRESS OF CAFE METROPOLE?

Our restaurant is located at the same address than our hotel, which is 31 Place de Brouckère, 1000 Brussels, Belgium – Google Map

ARE THERE TOURISTIC ATTRACTIONS NEARBY?

Yes, there are plenty of them. Our hotel is located in the heart of Brussels just a few steps away from one of the city's most exciting shopping street La rue Neuve as well as historical monuments such as La Grand-Place, La Bourse and Le Theatre de la Monnaie. There is something for all tastes and desires.

Our Concierge will be happy to give you more information about things to do and places to visit in Brussels.

  • Email: concierge@metropolehotel.be
  • Phone: 2420 (internal) or +32 (0) 2/214.24.20 (external)

IS THERE A TOURISM OFFICE NEARBY?

Yes, there are several around our hotel within 1.5 km. More information about Brussels here.

WHAT IS THE NEAREST SUPERMARKT?

It is Carrefour Market Mint located Rue de l’Evêque 30, 1000 Brussels. This supermarkt is open everyday from 7:00 AM to 9:00 PM, except Sunday.

WHAT IS THE NEAREST PHARMACY?

The nearest pharmacy if Pharmacy Brouckère located Passage du Nord 10, 1000 Brussels. It is open during weekdays from 9:00 AM to 7:00 PM and saturdays from 10:00 AM to 7:00 PM.

HOW DO I GET TO HOTEL METROPOLE?

Please find below the indications by means of transportation:

  • By car: follow the sign Centre/de Brouckère. Our address is 31 Place de Brouckère, 1000 Brussels, Belgium.
  • By train: The nearest train station is Brussels-Central. It is located 950m away from our hotel. You can also arrive via Brussels-South with TGV, Thalys and Eurostar (2km away) and via Brussels-North (1.2km away).
  • By plane: The nearest airport is Brussels International Airport. It is located 12km away from our hotel.
  • By public transportation: The metro station De Brouckère is located just in front of our hotel.Metro Map.

More information: City Centre Map, Google Map

IS THERE A SHUTTLE SERVICE TO/FROM HOTEL METROPOLE?

Yes, we have a shuttle service available upon request. For more information & reservation please contact our Concierge.

  • Email: concierge@metropolehotel.be.
  • Phone: 2420 (internal) or +32 (0) 2/214.24.20 (external)

ARE THERE STILL ONGOING WORKS IN FRONT OF YOUR HOTEL?

The city of Brussels has mentioned that the renovation of Place de Brouckère located in front of our property should be over by March 2019. These measures have been taken in order to offer a new vision, atmosphere and dynamism to the city centre. Until then our hotel is accessible as usual:

  • A taxi station is available close to our main entrance.
  • Public parkings are accessible just a few steps away.
  • The metro station De Brouckère is open just in front of our hotel.

IS THERE A PARKING AVAILABLE?

For our guests arriving by car, our valet service will be pleased to park your car at the parking Alhambra. The cost for this service is 27.00 € per 24 hours. Please find below all the parking options around our hotel:

  • PARKING ALHAMBRA
    Address: Boulevard. Emile Jacqmain 14, 1000 Brussels
    Email: Alhambra@interparking.com
    Phone: +32 (0) 2/549.58.28
    Monday to Saturday: 7:00 AM – 1:00 AM
    Sunday and public holidays: 10:00 AM – 1:00 AM
    Exit schedule: 24/7 Parking places: 191 Max height: 2m
  • PARKING DE LA MONNAIE
    Address: Place de la Monnaie 25, 1000 Brussels
    Email: monnaie-munt@interparking.com
    Phone: +32 (0) 2/217.04.67
    Monday to Saturday: 6:30 AM – 1:00 AM
    Sunday and bank Holidays: 10:00 AM – 1:00 AM
    Exit schedule: 24/7 Parking places: 646 Max height: 1.9m
  • PARKING DE BROUCKÈRE
    Address: Place de Brouckère 1, 1000 Brussels
    Email: debrouckère@interparking.com
    Phone: +32 (0) 2/549.58.28
    Monday to Thursday: 7:00 AM – 1:00 AM
    Friday and Saturday: 7:00 AM - 2:00 AM
    Sunday and bank holidays: 7:00 AM – 1:00 AM
    Exit schedule: 24/7 Parking places: 485 Max height: 2m

DO YOU HAVE A BICYCLE PARKING?

Not at the moment but the city of Brussels is renovating Place de Brouckère located in front of our property. The renovation should be over by March 2019 and there will be an underground bicycle parking with 500 places available.

IS HOTEL METROPOLE WHEELCHAIR ACCESSIBLE?

The lobby of our hotel is wheelchair accessible and there are three lifts on the ground floor. Please note that our team is currently working on projects to make our hotel more wheelchairs-friendly.

DO YOU HAVE A BICYCLE PARKING?

Not at the moment but the city of Brussels is renovating Place de Brouckère located in front of our property. The renovation should be over by March 2019 and there will be an underground bicycle parking with 500 places available.

IS CAFE METROPOLE WHEELCHAIR ACCESSIBLE?

Yes, our restaurant is wheelchair accessible.

IS THERE A LIFT?

Yes, there are three lifts. The first lift is near the main entrance on the left of the lobby. The two other lifts are on the right side of the lobby.

HOW CAN I BOOK MY STAY?

You can book your stay directly via our website or via resa@metropolehotel.be and get the best rates!

CAN I GARANTY MY RESERVATION WITHOUT A CREDIT CARD?

No, we need your credit card to guaranty your reservation.

I HAVE A QUESTION REGARDING MY RESERVATION. WHO DO I NEED TO CONTACT?

Please contact our Reservation team.

Email: resa@metropolehotel.be

Phone: 2425 (internal) or +32 (0) 2/214.24.25 (external)

I HAVE A QUESTION REGARDING MY RESERVATION. WHO DO I NEED TO CONTACT?

Please contact our Reservation team.

Email: resa@metropolehotel.be

Phone: 2425 (internal) or +32 (0) 2/214.24.25 (external)

WHAT IS YOUR CANCELLATION POLICY?

Our cancellation policy varies upon the rate you chose. For more information concerning our cancellation policy, please refer yourself to the booking conditions of your reservation.

Please note that if you book a room with a non-refundable rate, a full prepayment is required upon booking. In this case, no cancellation, modification or refund is allowed.

WHAT IS YOUR NO SHOW POLICY?

In case of no show, the first night is charged as penalty. Our no show policy may vary upon the rate you chose, please refer yourself to the booking conditions of your reservation.

Please note that if you book a room with a non-refundable rate, the total amount will be charged.

IS THE RECEPTION OPEN 24/7?

Yes, it is.

WHEN IS THE CHECK-IN?

The check-in starts at 3:00 PM.

IS EARLY CHECK-IN POSSIBLE?

Early check-in is possible but subject to availability upon arrival. In case it is not possible, we have a luggage storage room where you can leave your belongings.

IS THERE A DEPOSIT UPON CHECK-IN?

Yes, a deposit of 50.00 € per room and per night is requested upon check-in. This amount will be blocked on your card during your stay and will be refunded after your check-out.

WHO DO I NEED TO CONTACT IF I HAVE AN ISSUE WITH THE REFUND OF MY DEPOSIT?

Please contact our Accountant.

Email : accounts.receivable@metropolehotel.be

Phone: Add

CAN I PAY BY CREDIT CARD?

Yes, a deposit of 50.00 € per room and per night is requested upon check-in. This amount will be blocked on your card during your stay and will be refunded after your check-out.

WHO DO I NEED TO CONTACT IF I HAVE AN ISSUE WITH THE REFUND OF MY DEPOSIT?

Please contact our Accountant.

Email : accounts.receivable@metropolehotel.be

Phone: Add

CAN I PAY BY CREDIT CARD?

Yes, you can pay with American Express, Visa, MasterCard, Diners, JCB and Maestro.

HOW MUCH IS THE CITY TAX?

It is 4.24 € per room and per night (All tax included).

CAN I CHECK IN WITHOUT AN ID OR PASSPORT?

No, you can’t. You have to have at least one of the two to check-in.

WHAT IS THE MINIMUM AGE TO CHECK-IN?

It is 18 years old.

WHEN IS THE CHECK-OUT?

It is at noon at the latest.

IS LATE CHECK-OUT POSSIBLE?

Please find below the options available for a late check-out:

Until 2:00 PM: late check-out is free but subject to availability.

After 2:00 PM: late check-out is charged 50.00 € and subject to availability.

Beyond 6:00 PM: an extra night will be charged.

Please note that late check-out has to be confirmed by our Reception team.

ARE THERE EXTRA COSTS DURING MY STAY?

Please note that in your room the drinks in the minibar and the internal phone calls are free. Except from that, any external phone calls, extra services and amenities will be charged.

More information about the services we can provide here.

More information about the extra amenities we can provide here.

DO YOU HOLD LUGGAGE BEFORE CHECK-IN / AFTER CHECK-OUT?

Yes, we have a luggage storage room where you can leave your belongings for free. If you are a big group, there will be a cover charge.

HOW MANY ROOMS DO YOU HAVE?

At the moment, we have 251 unique rooms, there are no two alike:

192 Superior Rooms

38 Privilege Rooms

9 Junior Suites

11 Signature Suites

1 Presidential Suite

Please find more information about our rooms and suites here.

DO YOU HAVE CONNECTING ROOMS?

Yes, we do upon availability. Please specify in your reservation if you need connecting rooms.

CAN I BOOK A DAY-USE ROOM?

Yes, you can book a day-use room via our Reservation team.

Email: resa@metropolehotel.be

Phone: 2425 (internal) or +32 (0) 2/214.24.25 (external)

Please note that if you would like to book a day-use room for a photoshoot, to film or to store your materials you have to contact our Project Manager.

Email: project.mgr@metropolehotel.be

Phone: 2349 (internal) or +32 (0) 2/214.23.49 (external)

DO YOU HAVE A ROOM SERVICE?

Yes, our room service is available 24 hours a day. It offers you a menu including:

Breakfast selection: Continental breakfast, English breakfast and Royal breakfast. The room service for breakfast is available from 6:30 AM to 11:30 AM.

Menus selection: starters, main courses, desserts.

Drinks selection: mineral water, beer, wine, Champagne, soft, hot drink.

JE VEUX ORGANISER MON ÉVÉNEMENT DANS VOTRE HÔTEL. QUI DOIS-JE CONTACTER?

Vous devez contacter notre Event Manager.

Email: event.mgr@metropolehotel.be

Téléphone: 2503 (interne) ou +32 (0) 2 / 214.25.03 (externe)

IS THERE EXTRA COST FOR THE ROOMSERVICE?

Yes, there is a cover charge of 5.00 € per order.

OU PUIS-JE OBTENIR UN DOSSIER DE PRESSE?

Veuillez contacter notre équipe commerciale pour recevoir notre dossier de presse.

Email: sales.manager@metropolehotel.be

Téléphone: Ajouter*

DO YOU PROVIDE WAKE UP CALLS?

Yes, we provide wake up calls for free. Please contact our Receptionists/Concierge(?) for this service.

Email: info@metropolehotel.be / concierge@metropolehotel.be

Phone: 2402 / 2420 (internal) or +32 (0) 2/217.23.00 / +32 (0) 2/214.24.20 (external)

DO YOU PROVIDE FOLD-UP BEDS FOR CHILDREN?

Yes, we do provide fold-up beds upon request. Please mention in your reservation if you need one. You can find below the conditions for children under 12 years old:

Until 2 years old: free stay and free baby cot upon request.

From 3 to 5 years old: free stay if use of the bedding included in the room. If a supplementary fold-up bed is needed, an extra 30.00 € will be charged.

From 6 to 11 years old: an extra 30.00 € will be charged for a supplementary fold- up bed.

DO YOU PROVIDE BABY COTS?

Yes, upon request. Please mention in your reservation if you need one.

WILL I BE CHARGED EXTRA COSTS IF I USE THE PHONE IN MY ROOM?

Internal calls are free (room service, housekeeping, reception,…).

External calls will be charged. For more information please contact our receptionists:

Email: info@metropolehotel.be

Phone: 2402 (internal) or +32 (0) 2/217.23.00 (external)

IS THERE A HAIRDRYER IN THE ROOMS?

Yes, a hairdryer is available in each room.

IS THERE AN IRON IN THE ROOMS?

No, irons are available upon request at the reception.

WILL I HAVE A SHOWER OR A BATH IN MY BATHROOM?

There is a bath in each room. However, some rooms have both a bath and a shower.

DO YOU HAVE ROOMS WITH JACUZZI?

Yes, some of our suites have a Jacuzzi.

I HAVE AN ISSUE WITH MY ROOM. WHO DO I NEED TO CONTACT?

If you are experienced an issue with your room, please feel free to reach out to our staff at the reception. Our team will be happy to help you out.

Email: info@metropolehotel.be

Phone: 2402 (internal) ou +32 (0) 2 / 217.23.00 (external)

CAN I GET A ROOM UPGRADE?

A room upgrade is possible but is subject to availability upon arrival. Please note that an additional cost may be requested.

WHAT ARE HOTEL METROPOLE’S DINING OPTIONS?

1.Cafe Metropole, our luxurious restaurant.

2.Le Jardin Indien, our breakfast room.

3.Le 31, our bar.

4.Our banquet, proposing a range of banqueting formulas for private .

5.Room service, more information in FAQ ‘Room’.

WHAT ARE THE OPENING HOURS OF CAFE METROPOLE?

Monday to Friday: open from 9:00 AM to 1:00 AM

Saturdays, Sundays and Public Holidays: open from 11:00 AM to 1:00 AM

Please note that the kitchen is open from 11:30 AM to 11:00 PM.

HOW CAN I BOOK A TABLE AT CAFE METROPOLE?

You can book a table at Cafe Metropole via The Fork or directly contact our team.

Email: cafemetropole@metropolehotel.be

Phone: 2627 (internal) or +32 (0) 2/214.26.27 (external)

ARE THERE VEGETARIAN DISHES AVAILABLE?

Yes, there are. Slight modifications of our menu to fit your need are also possible upon request.

I’M NOT A GUEST AT HOTEL METROPOLE. CAN I HAVE ACCESS TO CAFE METROPOLE?

Yes, you can.

WHEN DOES THE BREAKFAST START/END?

Our breakfast room Le Jardin Indien is open from 6:30 AM to 10:30 AM.

CAN I ORDER MY BREAKFAST IN MY ROOM?

Yes, of course! You can take a look at our menu here and order your breakfast via our room service.

Phone: 2530 (internal)

HOW MUCH COST THE BREAKFAST?

Please find below our prices per person:

Breakfast box : 21,00 €

Express breakfast : 11,50 €

Continental breakfast : 28,00 €

English breakfast : 45,00 €

Royal breakfast : 70,00 €

For more information, please find our full menu here.

DO YOU HAVE TAKE AWAY BREAKFAST?

Yes, we provide breakfast box before 7:00 AM (Yogurt, fresh fruit, fruit juice, biscotta, Wasa, jam, butter, cottage cheese, cereal, waffle, water) for 21,00 € per person.

Order your breakfast box before 10:00 PM the day before and get it delivered in the morning in your room or at the reception. For more information, please contact our room service.

Phone: 2530 (internal)

IS THE BREAKFAST FREE FOR CHILDREN?

Please find below the condition for the children under 12 years old:

Until 2 years old: free breakfast.

From 3 to 11 years old: 14.00 € will be charged for the breakfast per child.

I’M NOT A GUEST AT HOTEL METROPOLE. CAN I HAVE ACCESS TO YOUR BREAKFAST AREA?

Yes, you can. It is recommended to reserve your table before arrival via our XXX team.

Email: Add

Phone: Add

WHAT ARE THE OPENING HOURS OF BAR LE 31’?

Tuesday to Saturday: open from 5:00 PM to 1:00 AM

Mondays, Sundays and during public holidays: closed

I’M NOT A GUEST AT HOTEL METROPOLE. CAN I HAVE ACCESS TO BAR LE 31?

Yes, upon request. Please contact our XXX team.

Email: Add*

Phone: Add*

CAN YOU TELL ME MORE ABOUT YOUR BANQUETING FORMULA?

Our hotel offers a large range of cocktail formulas, banqueting menus, buffets, and wines in great privatized meeting rooms. With a total of 11 function rooms with capacity up to 500 guests, our hotel is the perfect venue for an exclusive cocktail reception, a wedding ceremony, a themed party or a fashion show.

For more information please contact our Event Manager.

Email: event.mgr@metropolehotel.be

Phone: 2503 (internal) or +32 (0) 2/214.25.03 (external)

I’M EXPERIENCE AN ISSUE DURING MY STAY. WHO DO I NEED TO CONTACT?

Please feel free to let our concierge at the reception know about the issue you are experiencing. He will do his very best to solve the issue as soon as possible or redirect you to the team concerned.

Email: concierge@metropolehotel.be

Phone: 2420 (internal) or +32 (0) 2/214.24.20 (external)

I WOULD LIKE TIPS TO VISIT THE CITY. WHO DO I NEED TO CONTACT?

Our concierge is available 24 hours a day and remains at your disposal to provide you the information.

Email: concierge@metropolehotel.be

Phone: 2420 (internal) or +32 (0) 2/214.24.20 (external)

I NEED TO RESERVE A TRANSPORT. WHO DO I NEED TO CONTACT?

Our concierge is available 24 hours a day and remains at your disposal to help you book a transport.

Email: concierge@metropolehotel.be

Phone: 2420 (internal) or +32 (0) 2/214.24.20 (external)

WHAT SERVICES PROVIDE YOUR CONCIERGE?

Our concierge is available 24 hours a day and remains at your disposal for:

Transfer to and from the airport

Private limousine hire

Theatre and concert tickets reservation

Your hotel reservation

Restaurant reservation

Shopping tips

Sightseeing tours

And many other services

Email: concierge@metropolehotel.be

Phone: 2420 (internal) or +32 (0) 2/214.24.20 (external)

DO YOU HAVE A LAUNDRY SERVICE?

Yes, we offer an in-house laundry service every day, except during weekends and public holidays. Items received before 9:00 AM will be returned on the same day. If you need express ironing, we can arrange it for you in a short period of time between 8:00 AM and 10:00 AM.

9:00 AM – 6:00 PM: contact our Housekeeping team via 2451 (Internal), +32 (0) 214.24.51 (external)

6:00 PM – 9:00 AM: contact our Concierge via 2420 (Internal), +32 (0) 214.24.20 (external)

DO YOU HAVE A HAIRDRESSER SERVICE?

For more information about the hairdressers located nearby our hotel, please contact our concierge.

Email: concierge@metropolehotel.be

Phone: 2420 (internal) or +32 (0) 2/214.24.20 (external)

DO YOU HAVE A FITNESS ROOM?

Yes, our fitness room is located on the first floor. It is fully equipped with steps, weights, exercises bikes and other fitness machines. Admission is free during your stay. It is open all week from 6:30 AM to 10:00 PM.

DO YOU HAVE A BUSINESS CENTRE?

Yes, our fitness room is located on the first floor. It is fully equipped with steps, weights, exercises bikes and other fitness machines. Admission is free during your stay. It is open all week from 6:30 AM to 10:00 PM.

DO YOU HAVE A BUSINESS CENTRE?

Yes, our business centre is located in our lobby and provides facilities such as internet access, photocopying, computers, fax machines, phone, newspapers and a seating area for your convenience. Our staff at the reception remains at your disposal to ensure you have everything you need.

WHERE CAN I FIND INFORMATION ABOUT YOUR MEETING ROOMS AND VENUES?

You can find general information about our 11 fully equipped meeting rooms here. For more information, please contact our Event Manager.

Email: event.mgr@metropolehotel.be

Phone: 2503 (internal) or +32 (0) 2/214.25.03 (external)

I WANT TO ORGANIZE MY EVENT IN YOUR HOTEL. WHO DO I NEED TO CONTACT?

You need to contact our Event Manager.

Email: event.mgr@metropolehotel.be

Phone: 2503 (internal) or +32 (0) 2/214.25.03 (external)

I’M INTERESTED IN A CORPORATE AGREEMENT. WHO DO I NEED TO CONTACT?

Please contact our Sales team.

Email: sales.manager@metropolehotel.be

Phone: Add

WHERE CAN I GET A PRESS PACK?

Please contact our Sales team to receive our press pack.

Email: sales.manager@metropolehotel.be

Phone: Add

I WANT TO ORGANIZE A PHOTOSHOOT IN YOUR HOTEL. WHO DO I NEED TO CONTACT?

You need to contact our Project Manager.

Email: project.mgr@metropolehotel.be

Phone: 2349 (internal) or +32 (0) 2/214.23.49 (external)

Please note that you can’t book a day-use room online for your shooting or stock all your material. You have to book a room via our Project Manager.

I WANT TO FILM A VIDEO/MOVIE IN YOUR HOTEL. WHO DO I NEED TO CONTACT?

You need to contact our Project Manager.

Email: project.mgr@metropolehotel.be

Phone: 2349 (internal) or +32 (0) 2/214.23.49 (external)

Please note that you can’t book a day-use room online to film or stock all your material. You have to book a room via our Project Manager.

I’M AN INFLUENCER. WHO DO I NEED TO CONTACT TO PROPOSE A COLLABORATION?

You need to contact our Community Management Coordinator.

Email: community@metropolehotel.be

Phone: 2452 (internal) or +32 (0) 2/214.24.52 (external)

ARE PETS ALLOWED IN YOUR HOTEL?

Pets of less than twenty kilos are welcome for 50.00 € per night and per animal. Guide dogs can stay for free. However, animals are not allowed in Cafe Metropole and our breakfast area (?).

IS WI-FI AVAILABLE THROUGHOUT THE HOTEL?

Yes, it is.

IS THERE A LOST AND FOUND DEPARTMENT?

Yes, our Housekeeping team will keep the lost and found items for a year and a day. If you lost one of your belongings, feel free to let our team know about it.

Email: Add

Phone: Add

IS THERE A SMOKING AREA?

Yes, outside in front of our hotel.

WHERE CAN I FIND HOTEL METROPOLE’S CURRENT JOB OFFERS?

You can find all our job offers here. If you would like to send your spontaneous application, please contact our Human Resources team.

Email: hr@metropolehotel.be

Phone: 2316 (internal) or +32 (0) 2/214.23.16 (external)